web analytics
Terms of Service & FAQs - Bright Digital Signage

Terms of Service

Bright Digital Signage Solutions - Application Terms & Frequently Asked Questions

Welcome to Bright! By accessing or using our digital signage services, you agree to be bound by these Terms of Service. Please read them carefully to understand your rights and obligations when using our platform.

1. Acceptance of Terms

By creating an account, accessing our website, or using any of Bright's digital signage services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

Bright provides innovative digital signage solutions, including:

  • Interactive, battery-powered wireless displays with 18-hour runtime capabilities
  • Content management system (Xibo CMS) accessible at bright-grid.com
  • Custom Android digital signage player applications
  • Professional installation and support services
  • Cloud-based content scheduling and management

3. Account Registration and Security

3.1 Google Sign-In

We offer convenient authentication through Google Sign-In. By using this feature, you authorize us to access your basic Google profile information (name, email, and profile picture) as outlined in our Privacy Policy.

3.2 Account Responsibilities

  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access or security breach
  • You are responsible for all activities that occur under your account
  • One account per business entity is permitted unless otherwise agreed

4. Acceptable Use Policy

When using Bright's services, you agree to:

You MAY:

  • Upload and display your own original content or content you have rights to use
  • Use our platform for legitimate business purposes
  • Schedule and manage content across your displays
  • Access analytics and reporting features

You MAY NOT:

  • Upload content that is illegal, offensive, defamatory, or infringes on third-party rights
  • Use the service to transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Reverse engineer, decompile, or disassemble our software
  • Resell or redistribute our services without authorization
  • Use automated systems to scrape or harvest data from our platform
  • Display content that violates Saudi Arabian laws or cultural standards

5. Content and Intellectual Property

5.1 Your Content

You retain ownership of all content you upload to our platform. By uploading content, you grant Bright a limited license to store, process, and display your content solely for the purpose of providing our services to you.

5.2 Our Intellectual Property

All Bright software, branding, designs, and platform features are the exclusive property of Bright Digital Signage Solutions. You may not copy, modify, or create derivative works without our written permission.

6. Service Availability and Support

  • We strive for 99.5% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • Technical support is provided during business hours (9 AM - 6 PM AST, Sunday-Thursday)
  • Emergency support is available for critical issues

7. Payment and Subscription Terms

  • Subscription fees are billed according to your chosen plan
  • Trial accounts may be provided for evaluation purposes
  • Payments are non-refundable except as required by law
  • We reserve the right to modify pricing with 30 days' notice
  • Accounts may be suspended for non-payment after a grace period

8. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We are committed to protecting your data and complying with Saudi Arabian data protection regulations. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Bright is not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid in the past 12 months
  • We are not responsible for content displayed by users on their screens
  • We are not liable for damages caused by third-party services or integrations

10. Termination

Either party may terminate the service relationship:

  • By You: Cancel your subscription at any time through your account settings
  • By Us: We may suspend or terminate accounts that violate these terms or for non-payment
  • Upon termination, you will lose access to your account and data after a 30-day grace period

Frequently Asked Questions

What is Bright and what services do you offer?
Bright is a leading digital signage solutions company based in Riyadh, Saudi Arabia. We provide interactive, battery-powered wireless displays with an impressive 18-hour runtime, perfect for retail, corporate, hospitality, and government sectors. Our services include hardware, software (Xibo CMS), custom Android players, and comprehensive support.
How do I create an account?
Simply click the "Sign In with Google" button on our website. You'll be redirected to Google's secure login page, and once authenticated, your Bright account will be automatically created using your Google profile information. It's quick, secure, and hassle-free!
Is my data safe with Google Sign-In?
Absolutely! We use Google's OAuth 2.0 authentication, which is an industry-standard security protocol. We only access your basic profile information (name, email, and profile picture) and never have access to your Google password. Your credentials remain secure with Google.
Can I try Bright before purchasing?
Yes! We offer trial accounts that give you full access to our content management system at bright-grid.com. You can explore features, upload content, and experience our platform firsthand. Contact us to request a trial account.
What types of content can I display?
You can display a wide variety of content including images, videos, web pages, social media feeds, presentations, and custom HTML content. Our platform supports all major media formats. Just ensure you have the rights to display any content you upload.
How long does the battery last on your displays?
Our innovative wireless displays feature an 18-hour battery runtime, making them perfect for trade shows, exhibitions, retail environments, and temporary installations where power outlets aren't readily available. They can run all day on a single charge!
Do you provide installation and setup services?
Yes! We offer professional installation services throughout Saudi Arabia. Our team will handle everything from hardware mounting to software configuration, ensuring your digital signage is up and running smoothly. Training is also included.
Can I manage multiple displays from one account?
Absolutely! Our Xibo CMS platform allows you to manage unlimited displays from a single dashboard. You can schedule different content for different screens, create playlists, and monitor all your displays in real-time from anywhere.
Is your platform available in Arabic?
Yes! Our platform and website support both English and Arabic, making it easy for Arabic-speaking users to navigate and manage their content. You can also display Arabic content on your screens seamlessly.
What kind of technical support do you provide?
We offer comprehensive technical support during business hours (9 AM - 6 PM AST, Sunday-Thursday). This includes phone, email, and remote assistance. Emergency support is also available for critical issues affecting your displays.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings. You'll continue to have access until the end of your current billing period. We also offer a 30-day grace period to download your data before permanent deletion.
How does Bright align with Saudi Vision 2030?
Bright is proud to support Saudi Vision 2030's digital transformation goals. Our innovative solutions help businesses modernize their communication strategies, enhance customer experiences, and embrace cutting-edge technology. We're contributing to the Kingdom's journey toward a digital future.
What makes Bright different from other digital signage providers?
Our unique combination of battery-powered wireless displays, custom Android players, local support in Saudi Arabia, and competitive pricing sets us apart. We understand the local market and provide solutions tailored to the specific needs of businesses in the Kingdom.
How do I update my account information?
Since you sign in with Google, your basic profile information is synchronized with your Google account. For business details and preferences specific to Bright, you can update them in your account settings on our platform.
What happens to my content if I cancel my subscription?
You'll have a 30-day grace period to download all your content and data before it's permanently deleted from our servers. We recommend backing up important files before cancellation. After 30 days, data is securely and permanently removed.

11. Governing Law

These Terms of Service are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms or your use of our services shall be resolved in the courts of Riyadh, Saudi Arabia.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of significant changes via email or platform notification. Continued use of our services after such changes constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms of Service or our Privacy Policy, please reach out to us.

Get in Touch

Bright Digital Signage Solutions
Riyadh, Saudi Arabia
Website: bright-ksa.com
CMS Platform: bright-grid.com
Email: info@bright-ksa.com

We're here to help you illuminate your message!

Last Updated: January 2026